Our Commitment
At Haven Digital, we are committed to delivering high-quality digital services. Our policies are structured to be fair to both our clients and our agency.
Services, Not Products
Haven Digital provides professional services, not physical or digital products. As such, we do not offer refunds in the same way a retail company does. Payments for our services are tied to project milestones and working hours.
Project Agreements
All projects are governed by a detailed, formal service agreement that is signed by both Haven Digital and the client before any work begins. This agreement will clearly outline the payment schedule, project deliverables, and the specific terms for project cancellation and any applicable refunds.
No Unconditional Refunds
Due to the nature of the creative and technical work involved, we do not offer unconditional refunds or money-back guarantees. Refunds, if any, are processed according to the terms mutually agreed upon in the signed project agreement.
Questions
If you have any questions about our refund policy before starting a project, please feel free to contact us at contact@havendigital.com